FAQ

FREQUENTLY ASKED QUESTIONS

DO YOU SHIP INTERNATIONALLY?
Yes, we do. Shipping prices vary with item and location. Please note, all shipping charges are responsibility of the buyer.

Orders travelling outside the EU may be subject to customs fees or import duties upon delivery and is beyond the control of Milcincuenta. While this does not always happen, it is a possibility. These are duties and taxes charged in your country and are not related to Milcincuenta specifically, therefore we cannot predict what they may be. All duties and taxes charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by Milcincuenta for any reason.

HOW LONG WILL THE SHIPPING TAKE?
All orders with the occasional exception will ship within 7 business days. Standard shipping for UK orders takes 3-5 business days. International orders usually take 1-2 weeks to arrive depending on the destination and customs processing.

If your package is a gift and you would like to make arrangements to have it ship earlier, please send us an email and we will get working on it right away.

CAN I TRACK MY SHIPMENT?
We do send our parcels with the same care that we create them. We use tracked & signed delivery services whenever available and insure our shipments. You will be provided with all the details about the delivery once the order has been placed.

MY ITEM HAS NOT ARRIVED, WHAT CAN I DO?
All our shipments are insured, therefore if your special piece is lost during transport we will make sure a new one will be provided to you without additional cost. Keep in mind we work on numbered limited, if unfortunately no more pieces are available you will be fully refunded (shipment cost included).

THERE IS SOMETHING WRONG WITH MY ORDER, I NEED HELP…
Whether you received the wrong item or in the (unlikely) case your item is defective, please get in contact with us so we can arrange an exchange without any additional cost. Keep in mind we work on numbered limited editions, if unfortunately no more pieces are available you will be fully refunded (shipment cost included).

WHY CANNOT I BUY IN MY CURRENCY?
All prices are in Pound Sterling (GBP / £) because we are based in London, United Kingdom.

WHAT FORMS OF PAYMENT DO YOU ACCEPT? IS IT SAFE PAYMENT?
We can accept credit and debit card payment, all major cards accepted: Visa, MasterCard, American Express. This store uses Stripe to process all orders. It has PCI Service Provider Level 1. This is the most stringent level of certification available.

I AM NOT FULLY SATISFIED… WHAT IS YOUR EXCHANGE/RETURN POLICY?
Our goal is 100% customer satisfaction. If you are not fully satisfied, a full refund (excluding delivery fees) will be issued, provided the item is returned within 14 days of the date of delivery (or first attempted delivery) and in its original, unworn condition and all the original content of the package are included.

The cost of the return is at the buyer’s expense.

We are here to help you with your return, follow these steps to make it easy, fast and hassle-free!

1. Inform us about your return at [email protected]. We can help you to find out the best means to get the package returned.
   
2. Make sure you re-pack all the original content of the package (unworn and in their original condition). Pack safely your order, so it does not break during transport.
   
3. Use tracked & signed delivery service to avoid getting lost during transport. You purchased a valuable and limited piece, we recommend you to book a insurance for the value of the item: it adds a little extra cost but a big peace of mind!
   
4. Let us know your package is on the way and any additional information that will help us to track the parcel.
   
5. We will proceed to the refund as soon as the package gets to us!

1. Please note this policy does not apply when the return/exchange is due to our mistake or the item is defective. If this is case, please refer to: “THERE IS SOMETHING WRONG WITH MY ORDER, I NEED HELP…”